Audio
I’m not receiving any sound from other node(s). What can I do?
Follow these steps to check your audio setup:
1. Make sure that remote sites are sending audio.
2. Make sure the volume slider is set appropriately, the listen check box is checked, and the listen meter is showing activity (A).
3. Make sure the remote site is active on the participants list (B). The circle on the right next to their site name should be green if the transmission is functioning normally. If the cicle is gray, red, or yellow, check your network connectivity. Contact your administrator or inSORS Support for assistance.
4. Verify that the check box next to remote site(s) is checked and that the volume meter is set at an appropriate level. (C)
5. After following steps 1-4, if the listen meter (A) is showing activity and you still do not hear audio, make sure your speakers or headset is properly plugged in and turned on. Click the microphone icon (D) and select Audio Properties. (If your listen meter does not show activity, other sites may not be sending audio, or nework problems may exist.)
6. Make sure the correct Sound playback device is selected from the Default devices menu. (E)
7. Click the Volume button (F) under Sound playback to bring up the Windows Volume Control.
8. Make sure Volume Control (or Main) and Wave are set to an appropriate level and that their respective mute boxes are not checked (G). (Line in and Microphone should be muted in this window.)
9. If you are using a virtual room (under Favorite Rooms) that requires encryption, verify that your node and the other nodes are entering using the same key (case sensitive). First re-enter your meeting, then click Yes when asked if you have an encryption key.
Please contact inSORS Support if you need further assistance.
The other node is not receiving my audio. What can I do?
Follow these steps to check your audio setup:
1. Verify that the Talk check box is checked, the Talk volume slider is at an appropriate level, and that there is activity on the Talk meter when you speak (H).
2. Make sure the remote site is active on the participants list (I). The circle on the left next to their site name should be green if the transmission is functioning normally. If the cicle is gray, red, or yellow, check your network connectivity. Contact your administrator or inSORS Support for assistance.
3. If no activity is showing, verify that your microphone/sound system is properly plugged in. Click the Microphone icon and select Audio Properties.(J)
4. Make sure the correct Sound recording device is selected from the Default devices menu (K).
5. Click the Volume button under Sound recording to bring up the WIndows Recording Control (L).
6. Verify that the Line in and Microphone settings are not muted or set to zero (M). (Headsets typically use the Microphone input and room sound systems use Line In. The recording control for the Phoenix Duet echo-canceling microphone does not have a select box--the microphone is selected by default. Do not check the Mute box in Windows Recording Control if you are using a Phoenix Duet.)
7. If you are using a virtual room (under Favorite Rooms) that requires encryption, verify that your node and the other nodes are entering using the same key (case sensitive). First re-enter your meeting, then click Yes when asked if you have an encryption key.
Please contact inSORS Support if you need further assistance.
There is audio echo in the session. What can I do?
Audio echoes are caused by sound from the speakers being fed back into the local microphones. The use of an echo-canceling device or a microphone/headset is required to prevent this.
When you are hearing your own audio echoed back to you, it is a remote site that is the source of the problem. If other sites indicate that they hear echo, but you do not, your site is causing the echo. The site causing the echo does not hear the echo. Mute the individual sites in the inSORS Meeting remote sites list until audio is no longer echoed. The muted site is causing the echo.
If the remote node is using an echo-canceling device and you can hear echo, have the remote side reset the echo-canceling device by unplugging the power to the device for a few seconds and plugging it back in. A chirp will be heard through the local speakers as the echo-canceling device adjusts to the local ambient noise.
Echo issues can be very complex to troubleshoot. If resetting the echo-canceling device does not correct the problem, contact your site administrator and/or inSORS technical support.
I hear my own audio coming back to me from my speakers
This happens when your input device (Line-in or Microphone) is available as an audio output source. Follow these steps to correct the problem:
1. Click the Microphone icon (J) in the IG Meeting window and select Audio Properties.
2. Click the Volume button in the top, "Sound playback" section (F).
3. Make sure Line in and/or Microphone are muted as audio output sources.
I’m not able to see video remote video views. What can I do?
Follow these steps to check your video setup:
1. Make sure you are receiving the remote video streams. If the camera icon next for remote sites is orange, there are video views available from that site that you are not receiving. Click the camera icon and select the views you wish to receive (O).
2. Your video views may be hidden behind other windows. Right-click the inSORS Meeting icon on your taskbar and select Bring Windows to Front (P)
3. If you do not see all of the video views you have selected, your video layout may not be set to show all of the video views you are receiving. Click the camera icon (Q) in the inSORS Meeting window and select Video Layout.
The Video Layout utility sets the layout pattern of video windows on your desktop. The large white area at the bottom is a graphical representation of your desktop(s). The blue grid indicates where videos will be placed in the set layout.
4. Make sure Enable Video layout is checked and that an appropriate Default Window Size is slected for the number of video views you wish to display on your available desktop space.
5. Click and drag in the large white area at the bottom to draw the video window layout area on your desktop and then click OK.
6. If you are using a virtual room (under Favorite Rooms) that requires encryption, verify that your node and the other nodes are entering using the same key (case sensitive). First re-enter your meeting, then click Yes when asked if you have an encryption key.
Please contact inSORS Support if you need further assistance.
The other node is not receiving my video. What can I do?
Follow these steps to check your video setup:
1. Make sure you are transmitting the appropriate video streams. Click the camera icon in the IG Meeting window, hold your mouse over Transmit Local Video, and toggle transmitted video views on or off as needed (R).
2. If your available video sources do not appear under Transmit Local Video, exit the meeting and open IG Node Configuration. (Start > Programs > inSORS Video Collaboration)
3. Make sure the check boxes next to your video sources is checked and that each camera has a name (S). Verify the input device by selecting the Video Source button. Click OK and reenter the meeting by clicking the blue IGMeeting icon and selecting Join Meeting. Click the Join Last Meeting button to re-enter your meeting. Go to step 1 to verify that you are transmiting your video source.
4. If you are using a virtual room (under Favorite Rooms) that requires encryption, verify that your node and the other nodes are entering using the same key (case sensitive). First re-enter your meeting, then click Yes when asked if you have an encryption key.
My
video windows are all small sized, how do I make them larger?
To change sizes of the displayed window, select the window and press S for small, M for medium and L for large.
My
display keeps going blank every few minutes while in a conference.
This is usually due to a power-saving feature on your computer. When no keyboard or mouse activity is detected, the computer assumes you are not there and will activate the power saver after a set delay. This can be disabled in the Display properties:
- Open the Display control panel from Start > Settings > Control Panel
- Click the Screen Saver tab.
- In the Energy Saver section, click Settings.
- Set Display Power Off to Never.
- Click OK when done to save the settings.
Laptop
users will need to configure their power control panel to reduce or eliminate
the display timeout. Please refer to the instructions that came with your
laptop.
Some of the camera images are displaying as a solid blue or black screen or are scrambled. What is wrong?
This occurs when a loose or incomplete cable connection exists between the camera and the video capture card, or the incorrect video input type is selected on the capture card. It is also possible the camera itself is faulty.
1. Check the cable connection at the camera and at the PC to make sure the cable is secure.
2. Make sure that the camera is powered on.
3. Disconnect the camera and connect it to a cable that is running to a functioning camera, if one is available. If the camera functions on the new cable, the other cable must be faulty or have a break in the connection.
4. In IG Node Configuration (Start > Programs > inSORS Video Collaboration), click Show Video on each device until you locate the faulty camera entry. Click in the Video Source section to make sure the correct settings are in place.
Please contact inSORS Support if you need further assistance.
Tips for Low Bandwidth
Turn off Unneccessary Video Streams
1. Turn off outgoing video views by deselecting sources under Transmit Local Video (R)
2. Turn off incoming video views by unchecking incoming video views in the camera icon menu to the right of each remote site's name (O).
Use a Low Bandwidth Meeting Entry Setting
Video Conference: Send and receive all views
Video Conference Viewer: Start the session receiving all streams but sending none
Video Conference Selective: Start the session sending all video views but receiving none
Web+Audio Conference: Join the meeting with all video disabled
Web Conference: Join the meeting with no video or audio available
Make adjustments to Codecs and Bandwidth in Video Properties
Use H.264 small for very low-bandwidth connections.
(Default video codec for each Video Device can be set in IG Node Configuration. You must exit the meeting to configure these settings.)
For further assistance, you can reach inSORS Support at (312) 786-9169. Support technicians are available from 8:00 am to 5:00 pm Central Standard Time, Monday through Friday except holidays, and are on call 24 hours a day, 7 days a week.